Frequently Asked Questions
Everything you need to know about your order and our collections.
What is the typical shipping time for international orders?
International orders are typically processed within 24 hours and delivered via FedEx or DHL within 3-5 business days, depending on your location and customs processing.
How can I return an item if it doesn't fit?
We offer a 14-day return policy from the day you receive your order. Items must be returned in their original condition, with all tags attached, to qualify for a full refund.
Where are Norse Projects garments manufactured?
Our collections are primarily engineered in Europe, utilizing high-quality fabrics from Japan, Italy, and the UK to ensure durability and functional excellence.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I care for my GORE-TEX® products?
To maintain the waterproof integrity of your GORE-TEX® items, we recommend machine washing on a warm cycle with liquid detergent and tumble drying for 20 minutes to reactivate the DWR coating.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations if the order has not yet been processed by our warehouse. Please contact support immediately for assistance.